Introduction
Uphold provides a secure platform for managing money, cryptocurrencies, and other digital assets. The login process is the front line of defense — it should be fast for legitimate users and resist unauthorized access. This page outlines how to sign in reliably and how to harden your account with available security features.
Standard Login Flow
To sign in using the standard web flow:
- Open uphold.com/login in your browser.
- Enter your registered email address and password.
- If you have 2FA enabled (recommended), enter the one-time code from your authenticator app or confirm a push notification.
- After successful verification, you’ll be redirected to your dashboard where you can manage balances, transfers, and linked accounts.
Two-Factor Authentication (2FA)
Enabling 2FA significantly increases account security. Uphold supports authenticator apps (TOTP) and may support hardware keys or push-based MFA. To enable 2FA:
- Go to
Settings → Securityin your Uphold dashboard. - Choose Enable 2FA and follow prompts to link an authenticator app (e.g., Google Authenticator, Authy) or register a security key.
- Store your backup/recovery codes in a secure offline location — these allow account recovery if you lose access to your 2FA device.
Single Sign-On & Social Logins
Some users may have the option to sign in via connected identity providers (Google, Apple, etc.). These methods simplify sign-in but rely on the security of the provider. If you use SSO, ensure the connected account also has strong protection (2FA and secure recovery).
Forgot Password & Account Recovery
If you can’t sign in, use the Forgot password link on the login page. Recovery commonly involves:
- Requesting a password reset link sent to your registered email.
- Verifying your identity via 2FA or security questions if configured.
- Contacting support for additional identity verification for locked accounts — have account details and verification documents ready if requested.
Mobile Login & App Tips
Uphold’s mobile apps (iOS and Android) provide secure login flows optimized for mobile devices:
- Enable biometric unlock (Face ID / Touch ID) for fast access while keeping strong security controls.
- Keep the app updated to the latest version for security fixes and improvements.
- If you enable push-based 2FA, verify push notifications on the correct device and confirm transaction details before approving.
Security Best Practices
Protecting your account requires both platform features and good habits:
- Use a unique, strong password — a password manager helps generate and store complex passwords.
- Enable 2FA and keep backup codes offline.
- Always verify emails and links — phishing attempts often mimic login links. Type the url directly rather than clicking suspicious emails.
- Keep your recovery email secure and enable 2FA there as well.
- Regularly review active sessions and connected apps in your account settings and revoke any you don't recognize.
Troubleshooting Common Login Problems
If you encounter login issues, try the following checklist:
- Confirm your email address and password are correct; check for accidental caps lock or autofill errors.
- Try clearing your browser cache and cookies or use an incognito/private window to eliminate extension interference.
- Disable browser extensions that intercept network traffic or modify page content (ad blockers, script managers) and retry.
- Ensure your authenticator app time sync is correct — TOTP codes rely on accurate device time.
- If using SSO, confirm the provider account is active and not suspended.
Enterprise & Business Logins
Uphold’s business accounts may include additional access controls: team roles, admin permissions, IP allowlisting, and audit logs. Administrators should configure role-based access and require strong MFA policies for all team members.
Privacy & Data Handling
Uphold processes personal data for account and compliance purposes. Review the platform’s privacy policy to understand how account data, KYC documents, and transaction records are stored and retained. Use privacy settings available in your account to manage notifications and data-sharing preferences.
When to Contact Support
Contact support if you experience any of the following:
- Account lockouts where automated recovery fails.
- Unauthorized activity detected in your account.
- Problems with identity verification that prevent normal access.
Helpful Links
Frequently Asked Questions
How do I reset my password?
Use the "Forgot password" link on the login page and follow the emailed reset instructions. If you don't receive the email, check spam folders and ensure your registered email is correct.
Can I use a hardware key (YubiKey) with Uphold?
Support for hardware security keys depends on platform offerings. Check the Security Overview link above or your account Security settings to see available MFA options.
What if I lose my 2FA device?
If you lose your authenticator device, use the backup/recovery codes you saved during 2FA setup. If you don't have backups, contact support for identity verification options to regain account access.
Final Recommendations
Signing in to Uphold should be fast and secure when you follow recommended practices: use a strong password, enable 2FA, protect your recovery email, and stay vigilant against phishing. For business users, leverage administrative controls and audit logs to maintain operational security. If you ever doubt the legitimacy of a login page or email, navigate directly to uphold.com and access your account from there.